1. What is your return/exchange/cancellation and store credit policy?
We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for exchange or store credit (if the item is sold out). You must contact us for this exchange or store credit no more than 3 days after the item shows delivered from your USPS, FedEx, UPS or DHL tracking number. In addition, the item must be mailed back no more than 5 days after the initial ok to send back the item that way the situation can be rectified in a timely manner. Also, the item must be unwashed, unworn, unused or the exchange or store credit becomes void. For all manufacturer defect exchanges or store credit please contact email@example.com. All other merchandise is “Final-Sale” No Refunds, No Exchanges. There are absolutely no “cancellations” once you’re pre-order or (in-stock item) order is placed meaning paid for and confirmation is sent of your order saying it’s processing. This rule applies to all apparel, shoes, handbags, pre-order items and accessories including but not limited to necklace, earrings and hats. In addition, in the event an item is sold out you will get a “Store Credit” if you have multiple items on the order if the order only consist of one item you will be issued a direct refund. If you have any questions on this policy please contact firstname.lastname@example.org before ordering, this written detail listed in this paragraph is placed so you can read upon our terms before ordering. Once you order your order is acknowledgment and acceptance that you understand and will abide by our guidelines and agree to the terms and policy listed above. We have listed by every item a size chart to aide you in ordering so you will not encounter any problems. Please reference the description section of any item for more information on its size run and general wear.
2. What payment methods are accepted?
Visa, MasterCard, Discover, American Express, and e-Check are accepted payment methods. The preferred method of payment is PayPal. However, you do not need a PayPal account in order to pay through PayPal. PayPal provides the option to pay with regular credit card if desired.
3. What is PayPal?
PayPal is company that allows individuals and businesses with an email address to securely, easily, and quickly send and receive payments online. When you pay through PayPal, their company acts like the middle man during the transaction. You give your financial information to them, they deduct the funds from your account, and then they send the payment to us. By using PayPal, we do not have any access to your personal information, (i.e. bank account numbers and credit card numbers). The only information that we will have from you is your name, shipping address and email address. For more information, visit www.paypal.com.
2. Do you provide overnight shipping?
We do provide overnight shipping. However, since it’s not a feature on the site we do ask that all overnight shipping inquiries send a email to email@example.com This email is monitored daily and you will receive a response to your request 24-48 hours later not including weekends or holidays. So, kindly, take this into consideration when placing a order with the request for upgraded shipping.
4. How long will it take to receive or see tracking on my merchandise once payment is made?
ALL ORDERS SHIP OUT IN 3-5 BUSINESS DAYS….IN ADDITION PLEASE NOTE THE 3-7 BUSINESS DAY TIME FRAME FOR YOUR ORDER TO SHIP OUT DOES NOT INCLUDE WEEKENDS, HOLIDAYS, SPECIAL ORDERS Once shipped it takes 2-4 days for domestic package to reach their destination. PLEASE NOTE: WHEN YOU RECEIVE TRACKING IT MAY NOT WORK IMMEDIATELY ALL PACKAGES ARE DROPPED OFF TO THE POST OFFICE AND THEY ADVISE 24-48 HOURS IS NEEDED FOR THEM TO SCAN THE ITEM IN TO BE VIEWABLE TO THE PUBLIC. If after the 48 hours is complete and your tracking is not showing movement or the ETA of your package please send an email to . In addition, if you have any other general questions pertaining to tracking that was not answered in this explanation feel free to email firstname.lastname@example.org make sure to send only 1 email and allow up to 24-48 hours for a response, thanks!
2. What happens if I don’t pick up my “local pick up” order?
All local pick up orders must be picked up within seven (5) business days. After seven (5) business days it is your responsibility to contact the company and make proper arrangements regarding this order e.g for it to be shipped or an extension on it’s pick up date. If no arrangements are made we will hold the order for no more than thirty (30) days as a courtesy and after the thirtieth day the item(s) will put back in stock. Please note the same policies apply to a regular order and a local pick up order. There are ABSOLUTELY no cancellations on “local pick up” orders and all sales are final even if the package is not retrieved. If you have any further questions on this service we provide contact our sales team at email@example.com
5. I don’t see my discount code applied to my total?
The discount code will be applied to your total at the end of the check-out process.
6. How will my order ship if I ordered a pre-order item?
In the event, you ordered a pre-order the entire order will be satisfied and shipped as a whole once the pre-order item arrives. However, if you don’t want the order to ship at the later date to satisfy the pre-order item because the pre-order item is more than 30 days out please send a email to firstname.lastname@example.org In this email let them know your pre-order item is more than 30 days out and they will break the order up and ship the in stock items first and the pre-order item(s) second when it arrives at no extra cost to you. In addition, if the pre-order item is expected to arrive in less than 30 days you can email email@example.com and they can ship separately by sending a invoice to you for shipping once shipping is paid the in-stock items will ship and then the pre-order item will ship at the later date. Please for all matters concerning this email or call the sales office at 214-785-0670 thanks!